Quality

User Training

In order to ensure that customers can fully understand the products of Gran Cube Energy Technology (Jiangsu) Co., Ltd., and better operate and maintain the normal and reliable operation of the products, Gran Cube Energy Technology (Jiangsu) Co., Ltd. has compiled detailed operation and maintenance manuals for each product, through the form of graphics and text, the mechanical working principle of the equipment, the principle of electrical system, the description of each component, the operation procedure, the maintenance procedure, the fault diagnosis and so on are compiled into a book, and submitted to the customer together with the product.

Gran CubeA 24-hour non-stop service hotline (0523-82736868)At any time to accept the customer's emergency help. At the same time, PPT tutorials and video files have been prepared for the operation and maintenance essentials of related products, which can realize the training and guidance of on-site operators of customers through remote means.

The headquarters of the company has a full-time training center. The technical chief designer and electrical engineer will train the owner's operation and management personnel on system principles, electrical principles and operation and use. The service engineer will train the owner's operation and management personnel on equipment repair and maintenance to ensure that the operators can start up normally and do a good job in unit maintenance.

During the installation and commissioning of the equipment, the service engineer appointed by the company will provide practical training and on-site guidance to the user through the on-site operation of the product during the service process, so as to strengthen the user operator's knowledge of equipment maintenance and operation.

 

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