Green Cube Energy Technology (Jiangsu) Co., Ltd.

086-523-82736868

Quality

Service concept

Service system

◇

Companies uphold the "all-weather, all-round" service concept, dedicated to provide users with quality products and services.

◇

Five service systems: specialization, process, standardization, tabular and data.

◇

The company has collected climate data from all over the country and established a corresponding database information to provide a scientific basis for customers to choose efficient, energy-saving and environmentally friendly products.

◇

From the start-up date of the project, the company will file and track the whole process of customer equipment demand research, technical docking, contract performance, product delivery and actual application of products, and assign full-time service engineers to visit regularly to understand the quality of equipment operation and provide on-site operation training services and maintenance tasks.

◇

The company embodies the core service concept of "good customer service image, good product support, good customer relationship, and good corporate brand", establishes a professional customer service system and service team, and pays attention to every item of customers in a timely and comprehensive manner. Service needs, and by providing extensive, comprehensive and fast services, make customers experience ubiquitous satisfaction and reliable intimate feelings.

1. R & D

◇

Before the implementation of the project, actively communicate with the owner and the design institute to provide accurate technical data and layout drawings;

◇

To carry out detailed investigation on the site and provide detailed technical consultation and service for the Owner;

◇

For the user to create the most matching system solutions.

2. Design

◇

Combined with the actual needs of user research, professional design and matching system products;

◇

Actively carry out technical disclosure with users and provide complete technical training plan.

3. Manufacture

◇

Integrate design concepts into product manufacturing;

◇

Invite relevant technical personnel of users to the production site for process supervision and inspection;

◇

Provide relevant product inspection standards and specifications to relevant technical personnel of users.

7. Training

◇

According to the needs of the Owner, formulate the training plan reasonably;

◇

Multi-level and multi-mode operation, maintenance and maintenance training programs;

◇

Arrange technicians who have been engaged in maintenance work for more than five years to carry out training and guidance.

4. Engineering

◇

Provide the user with points for attention during the installation process;

◇

Appoint experienced engineering and technical personnel to complete the site installation;

◇

Participate in the on-site meeting of the owner and strengthen the coordination of all parties;

◇

Proactively and satisfactorily solve the various difficulties in the installation process, and promote the success of the project.

5. Inspection

◇

Formulate detailed on-site product test and acceptance plan;

◇

Prepare all instruments and instruments for testing and debugging;

◇

Assign skilled technical personnel with commissioning experience to the site for commissioning and trial operation of the equipment;

◇

Submit accurate and complete equipment operation data to the user.

6. Maintenance

◇

The service engineer will make regular visits, and do a good job in the commissioning, maintenance and maintenance of the equipment for changing seasons;

◇

Provide free technical services for equipment failures caused by humans during use and actively help repair them.

◇

Implement long-term tracking service for equipment, and provide original spare parts for life at cost price.