Quality

The company embodies the core service concept of "good customer service image, good product support, good customer relationship, and good corporate brand", establishes a professional customer service system and service team, and pays attention to every item of customers in a timely and comprehensive manner. Service needs, and by providing extensive, comprehensive and fast services, make customers experience ubiquitous satisfaction and reliable intimate feelings.

In order to ensure that customers can fully understand the products of Green Cube Energy Technology (Jiangsu) Co., Ltd., and better operate and maintain the normal and reliable operation of the products, Green Cube Energy Technology (Jiangsu) Co., Ltd. has compiled detailed operation and maintenance manuals for each product, through the form of graphics and text, the mechanical working principle of the equipment, the principle of electrical system, the description of each component, the operation procedure, the maintenance procedure, the fault diagnosis and so on are compiled into a book, and submitted to the customer together with the product.

Green Cube has set up a 24-hour uninterrupted service hotline (0523-82736868) to accept emergency help from customers at any time. At the same time, PPT tutorials and video files have been prepared for the operation and maintenance essentials of related products, which can realize the training and guidance of on-site operators of customers through remote means.

The headquarters of the company has a full-time training center. The technical chief designer and electrical engineer will train the owner's operation and management personnel on system principles, electrical principles and operation and use. The service engineer will train the owner's operation and management personnel on equipment repair and maintenance to ensure that the operators can start up normally and do a good job in unit maintenance.

During the installation and commissioning of the equipment, the service engineer appointed by the company will provide practical training and on-site guidance to the user through the on-site operation of the product during the service process, so as to strengthen the user operator's knowledge of equipment maintenance and operation.

The test center can accurately determine the air-cooled heat pump unit, air cabinet, roof unit, assembled air conditioning device, compressed condensing unit air conditioner (air-water) room air conditioner, air-cooled cold water (heat pump) unit air volume, heat exchange, and unit current, voltage, power and other performance parameters. It can be used as a verification device for the performance of ordinary air conditioners, and also provides a detection method for the development and optimization of air conditioning systems. At the same time, the experimental equipment can run high temperature, low temperature, maximum and minimum operation, defrosting, condensation and freezing test. The operation of the system equipment is controlled by touch screen and programmable controller, and the system has good intuitiveness and reliability. Temperature, pressure and flow measurement are accurate and stable, and the working condition setting and regulator operation are intuitive and convenient. The instrument control equipment is advanced and reliable, and the failure rate is very small. The measured temperature and pressure parameters are collected by the data acquisition system, and the measured values are input to the computer by the collector for data acquisition, processing and archiving. Users open the database structure, post-processing data more convenient. The software can generate curve reports and data reports. The test conditions and standards shall comply with relevant national standards.

One set of indoor side test room and one set of outdoor side test room in environmental room. At the same time, the test bench and the water source heat pump test device share a set of cooling water, the test system can be used as a product verification device, but also for the development and optimization of air conditioning system to provide testing means. The equipment operation adopts programmable, touch screen and computer coordination control. The system has good intuitiveness and reliability. The measured values are collected and archived by the computer, the test report is automatically printed, and the test results and test data can be analyzed, which can realize remote observation of each set of laboratory test data.

On the basis of continuous improvement of hardware facilities and production and inspection conditions, the company has continuously strengthened its internal management level, successfully passed the certification of ISO9001 quality assurance system, ISO14001 environment management system and ISO45001 occupational health and safety management system, and established a perfect after-sales service system in accordance with GB/T-2001 Commodity after-sales Service Evaluation system, and passed the five-star certification of national authoritative institutions.